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Terms and Conditions

Terms and Conditions - Walayance Ltd

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1. General Terms​

Service Provider: Walayance Ltd, registered in England and Wales (Company No. 12493087)
Registered Office: Bicester, Oxfordshire, United Kingdom
Representative: Cecile Hemery

By purchasing any service or programme, you agree to these terms and the specific service agreement that will be provided.

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2. Service Definitions
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2.1 Coaching​

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.

Important: Coaching is not therapy, counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or medical treatment. It does not involve diagnosis or treatment of mental disorders and is not a substitute for professional medical, legal, or mental health services.

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2.2 Supervision​

Supervision is a form of professional support for practicing coaches and occurs separately from client interactions. It is primarily a dialogue about practice, providing an opportunity to reflect on and make sense of client encounters. Our supervision combines supervision, mentoring, and coaching approaches to support professional development, maintain standards, and enhance wellbeing.

Purpose: To ensure appropriate professional standards, facilitate professional development, and provide practitioner support.

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3. Services Offered
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3.1 Coaching Services​

  • Individual Coaching Sessions: One-off or package sessions tailored to your needs

  • Impactful Leader Programme: 6-month structured leadership development programme

  • All coaching sessions conducted online via Zoom or Teams

  • Between-session support may be included in specific programmes as outlined

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3.2 Supervision Services​

  • Professional Supervision: For practicing coaches seeking professional development

  • Individual or package sessions available

  • Combines supervision, mentoring, and coaching approaches

  • Between-session support included as appropriate

 
3.3 Important Notes​

  • Coaching and supervision are not therapy or medical treatment

  • Results depend on your engagement and commitment

  • No specific outcomes are guaranteed

 
4. Payment Terms
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4.1 General Payment​

  • Payment required in advance via credit card or bank transfer

  • Prices and payment schedules specified at time of booking

  • All prices in GBP and include applicable taxes

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4.2 Impactful Leader Programme​

  • Option 1: Full payment discount available

  • Option 2: Monthly payment plan available

  • Specific pricing provided during booking process

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5. Cancellation and Refund Policy
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5.1 Standard Cancellation (All Services)​

  • 48-hour notice required for session cancellations

  • Late cancellation or no-show results in full session charge

  • No refunds for completed sessions

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5.2 Programme Completion​

  • Sessions must be completed within agreed timeframe

  • Unused sessions expire and are forfeited after deadline

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5.3 Impactful Leader Programme - 30-Day Satisfaction Guarantee​

This guarantee applies ONLY to the Impactful Leader Programme

  • Guarantee Period: 30 days from signing the coaching agreement

  • Refund: Unused portion of programme, excluding first month's fee (calculated pro-rata)

  • Requirements: You must:

    • Attend minimum 2 sessions within first 30 days

    • Show up on time and prepared

    • Engage with programme activities and commitments

    • Utilise available support and resources​

Limitations:

  • No refunds for completed sessions

  • First month's fee is non-refundable

  • Written request required to hello@walayance.com

  • Refunds processed within 7 business days

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6. Session Procedures
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6.1 Scheduling​

  • Client responsible for booking sessions via provided Calendly links

  • Arrive on time for scheduled sessions

  • 15+ minutes late = automatic cancellation and full charge

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6.2 Session Environment​

  • Client must ensure quiet, private setting

  • Stable internet connection required

  • Professional conduct expected

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6.3 AI Session Recording (Optional)​

  • Optional AI note-taking available via Fathom

  • Requires separate consent

  • Recordings shared only with client

  • 12-month retention period

  • Client may opt-out anytime

  • GDPR compliant

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7. Confidentiality and Professional Standards
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7.1 Professional Ethics​

  • Services provided in accordance with ICF Code of Ethics

  • Professional confidentiality maintained (subject to legal limitations)

  • Not legally privileged communication

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7.2 Information Sharing​

  • Client information may be shared anonymously for:

    • Professional supervision and development

    • Training and educational purposes

  • Client names/contact details may be shared with ICF/EMCC/AC for credential verification only

 
7.3 Content and Materials​

  • All provided materials for personal use only

  • No sharing online or with third parties

  • No unauthorised recording of sessions permitted

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8. Liability and Legal
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8.1 Limited Liability​

  • No guarantees of specific results or outcomes

  • Client solely responsible for decisions and actions

  • Liability limited to amount paid for services

  • No liability for indirect or consequential damages

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8.2 Governing Law​

  • Governed by English law

  • English courts have exclusive jurisdiction

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9. Data Protection (GDPR)
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9.1 Data Processing​

  • Personal data processed lawfully under GDPR

  • Data retention: 7 years (25th birthday for under-18s)

  • AI recordings: 12 months after programme completion

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9.2 Your Rights​

  • Request copy of personal data

  • Request corrections or deletion

  • Withdraw consent anytime

  • Lodge complaint with ICO

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9.3 Third Party Processing​

  • AI recordings processed by Fathom (US-based, GDPR compliant)

  • Data shared only with explicit consent or legal requirement

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10. Agreement Terms
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10.1 Full Agreement​

  • Complete terms detailed in individual service agreements

  • These terms apply to all bookings and purchases

  • Full coaching/supervision agreements sent separately for signature

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10.2 Changes​

  • Terms may be updated periodically

  • Continued use constitutes acceptance of changes

  • Specific agreements may only be amended in writing

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10.3 Contact​

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By completing any purchase or booking, you acknowledge that you have read, understood, and agree to these terms and will sign the relevant service agreement when provided.

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Last updated: 21 August 2025

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