Terms and Conditions
Walayance Ltd Terms and Conditions - Coaching and Supervision
1. General
a. 'Client' is any individual or business which has contacted Walayance Ltd requesting information, or who has entered a Contract with Walayance Ltd for the provision of, but not limited to, coaching, supervision, workshops, and facilitation services (the Services).
b. 'Contract' is the legal agreement between Walayance Ltd and the Client for the provision of Services, either as set out on the Website or contained in a Proposal or individual service agreement.
c. 'The Website' is walayance.com.
d. 'Proposal' means customised Services offered to the Client by Walayance Ltd in accordance with their initial instructions. The Proposal will be open for acceptance for 30 days from issue unless otherwise stated by Walayance Ltd in writing.
e. 'The Fee' means the sum payable for the provision of the Services ordered by the Client as set out on the Website, in a Proposal, or in an individual service agreement, and any additional sums agreed between the parties.
f. 'Payment' can be made by direct bank transfer or credit card.
g. 'Days' means all the days in a week except Saturday, Sunday and Bank Holidays.
h. 'Materials' means all the content provided by Walayance Ltd to the Client.
i. These Terms and Conditions represent the whole of the terms between Walayance Ltd and the Client. Any changes must be agreed in writing by Walayance Ltd.
2. The Contract
a. The Contract is made when the Client has either paid the Fee through the Website or accepted a Proposal or individual service agreement and paid the initial Fee required.
b. The Contract once made cannot be cancelled by the Client.
c. A Contract from month to month will be for the duration of the selected programme or such other term as agreed in writing between the parties. Walayance Ltd can terminate such a contract immediately should the Client commit a material breach of the Contract or these Terms and Conditions.
d. Walayance Ltd can terminate any Contract without liability if it is considered the Client is acting in a manner that could cause damage by their continued association.
e. The Contract can only be amended with the consent of Walayance Ltd in writing. The Client must accept that amendments requested by them may incur additional Fees and an extended Delivery Period.
f. If Walayance Ltd is unable to accept your order you will be informed as soon as possible.
g. Walayance Ltd has the right to discontinue the provision of any Services if it believes they could be libellous, illegal or a breach of any third-party rights.
h. Walayance Ltd will make no refunds, except where a satisfaction guarantee applies as set out in the individual coaching agreement.
i. The Client will have the opportunity to read these Terms and Conditions and have any questions answered before entering the Contract and so the Client is accepting these Terms and Conditions by entering the Contract.
3. The Client's Obligations
a. If the Client does not provide all the necessary details for the Services to be delivered, the Client will be contacted and must provide the outstanding information as soon as possible. The Client accepts that any such delay is their responsibility.
b. Information provided by the Client to Walayance Ltd must be complete, accurate and provided in good faith. Any changes in facts or relevant circumstances must be communicated as soon as possible. The Client accepts that changes could lead to the Contract being amended.
c. Any delay in the provision of the Services arising from the failure of the Client to perform its obligations shall not be the responsibility of Walayance Ltd and the Client shall accept this.
4. The Services
a. The Services to be supplied under the Contract will be as set out on the Website or in a Proposal or individual service agreement. Any amendment must be accepted by Walayance Ltd in writing and an additional Fee may be payable.
b. The descriptions of the Services by Walayance Ltd will be as accurate as possible and provided in good faith. The Client acknowledges that certain information contained in the Materials may already be in the public domain and that certain aspects of the Materials are based on third-party ideas and concepts.
c. The Client must satisfy themselves that the Services on the Website or Proposal meet their requirements before entering the Contract. Walayance Ltd is always willing to answer any questions or queries.
d. The Client must accept that the Services supplied may vary slightly from as set out on the Website or in a Proposal.
e. If the Client has any particular requirements that are essential to them, they must contact Walayance Ltd to discuss the matter before entering a Contract.
f. Walayance Ltd reserves the right to amend the Contract where in its professional opinion such amendment will lead to an improved result for the Client.
g. Enrolment in any coaching or supervision programme is conditional on signing an individual service agreement. The programme will not commence until this agreement has been signed.
5. The Fee
a. The initial Fee required must be paid before the Contract is made unless otherwise agreed in writing by Walayance Ltd, either through the Website or via invoice and direct bank transfer or credit card payment.
b. If the Fee is payable in instalments, these must be paid on the due date or no further work will be carried out until payment in full is made.
c. In the event of continuous late or non-payment, Walayance Ltd reserves the right to request payment in advance before any future Services are supplied.
d. If a payment is not made within 30 days of the due date, then interest at 8% per annum above the current Bank of England base rate will be payable together with the current recovery fees.
e. All invoices must be paid in full without set-off, deduction or counterclaim.
f. If any instalment of the Fee is consistently not paid by the due date, then Walayance Ltd may require payment in full before providing any further Services. In extreme cases Walayance Ltd may terminate the Contract without liability.
6. Third Parties
a. Walayance Ltd may refer or recommend the Client to other professionals or services that it is believed can assist the Client. Whilst this will be done in good faith, Walayance Ltd accepts no responsibility for the services provided by any third party.
b. The Client must satisfy themselves as to whether the third party's services are adequate for their requirements. Any contract is made directly between the Client and the third party and Walayance Ltd has no responsibility for payment of any fees.
c. Where third-party tools are used to deliver or support our services, data is shared only to the extent necessary and only with providers who comply with GDPR requirements.
7. Cancellation Policy
a. If the Client wishes to cancel or postpone a session, they must give a minimum of 48 hours' notice and reschedule the session within seven days. If such notice is not given the session will be lost.
b. If a Client is unable to attend a group supervision session, this cannot be rescheduled and it will be forfeited with no refund available. If a group session is cancelled by Walayance Ltd, an alternative date will be offered.
c. For workshops and facilitated sessions, cancellation by the Client within 48 hours of the scheduled date will result in the full fee being charged. For corporate bookings, cancellation terms are agreed in writing at the time of booking. Walayance Ltd reserves the right to reschedule or cancel a workshop in exceptional circumstances, in which case clients will be offered an alternative date or a full refund.
8. Limitation of Liability
a. Should Walayance Ltd be prevented, hindered or delayed from performing their obligations under the Contract by circumstances outside of their control (including without limitation acts of God, flood, drought, earthquake or other natural disasters, epidemic or pandemic, terrorist attack, war, civil commotion or riots, the imposition of sanctions, nuclear, chemical or biological contamination, any law or action by government or public authority, collapse of buildings, fire, explosion or accident, any labour dispute or strike, non-performance by suppliers or subcontractors, interruption or failure of utility services, or travel restrictions), Walayance Ltd shall be relieved from performing their obligations and will not be in breach of the Contract or otherwise liable for any such failure or delay.
b. The liability of Walayance Ltd to the Client shall not exceed the Fee charged.
c. Walayance Ltd is not liable for any indirect or consequential losses to the Client or any third party.
d. The Contract is exclusive to the Client and no third party shall have any rights under that Contract.
e. Walayance Ltd has no liability for any loss of profits, goodwill, reputation, special or indirect losses or any other business losses.
f. Walayance Ltd does not exclude liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.
g. It is assumed that the Client is purchasing the Services in the course of a business unless advised in writing by the Client and this is accepted by Walayance Ltd.
h. The Client is liable for any reasonable costs, liability, damages, loss, claims or proceedings arising from loss or damage to any equipment caused by the Client, its agents or employees.
9. Intellectual Property
a. All copyright, trademarks and all other intellectual property rights in all Services, Materials, and other content shall remain vested in Walayance Ltd at all times. Any attempt to copy, reproduce, transmit, publish, display, exploit, or create derivative works shall render the Client liable for damages.
b. Materials supplied by Walayance Ltd are licensed to the Client for personal use only and may not be used for any commercial purpose without prior written consent.
c. If the Materials supplied are used by a third party for any purpose not covered by the Contract, the Client will be liable to Walayance Ltd for damages and will take appropriate steps to ensure such use ceases immediately.
d. If the Client wishes to use the content of the Services in a way beyond the Contract, they must obtain written consent from Walayance Ltd and pay any Fee requested before doing so.
e. Any licence given by Walayance Ltd to the Client will automatically terminate should the Client become insolvent, wound up or cease trading.
f. Inside paid programmes and services, certain information contained in the Materials is already in the public domain and certain of the Materials are based on third-party ideas and concepts, which are curated and combined with the perspective of Walayance Ltd.
10. Confidentiality
a. Walayance Ltd will keep all information supplied by the Client, not in the public domain, private and confidential. This will continue for a period of two years after completion of the Services. Walayance Ltd may disclose such information to any subcontractor, supervisor or employee to the extent necessary to provide the Services.
b. Walayance Ltd will not publicise any details of the Services provided to the Client without obtaining their written consent, but may refer to the fact that Services are being provided to the Client in its business materials unless the Client expressly requests otherwise.
c. The Client will keep all information they discover about Walayance Ltd and its employees strictly confidential, including information relating to business methods, practices, employees and contractors. This continues after completion of the Services.
d. Coaching services are provided in accordance with the ICF Code of Ethics. Neither the coaching nor the supervision relationship is considered a legally confidential relationship and communications are not subject to the protection of any legally recognised privilege. Confidential information does not include information that: (i) was in Walayance Ltd's possession prior to its being furnished by the Client; (ii) is generally known to the public or in the Client's industry; (iii) is obtained from a third party without breach of any obligation to the Client; (iv) is independently developed by Walayance Ltd without reference to the Client's confidential information; (v) Walayance Ltd is required by law to disclose; (vi) is such that Walayance Ltd reasonably believes there to be an imminent or likely risk of harm to the Client or others; or (vii) involves illegal activity.
11. Data Protection
a. All data supplied to Walayance Ltd by the Client will be kept safely in accordance with the General Data Protection Regulation (GDPR) and general UK legislation, as set out in the Privacy Notice available at walayance.com.
b. The Client will similarly comply with all current data protection legislation when dealing with data regarding Walayance Ltd.
12. Complaints
a. The Client must raise any problem or complaint about the Services immediately the issue arises, and Walayance Ltd will seek to find a mutually acceptable solution.
b. The Client must, in any event, raise any complaint within 14 days of completion of the relevant service.
c. The complaint must be put in writing to hello@walayance.com. Walayance Ltd will take steps to consult with the Client and find a solution.
d. If the Client remains dissatisfied, the matter will be passed to a Director of Walayance Ltd, who will take whatever steps they consider appropriate to resolve the issue.
13. Severance
If any part of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions.
14. Waiver
The waiver by Walayance Ltd of a breach, default, delay, or omission of any of these terms or the Contract by the Client will not be construed as a waiver of any preceding or subsequent breach of the same or other provisions.
15. Transfer
The Client may not transfer any of their rights under the Contract to any third party.
16. Law
These Terms and Conditions are governed by the law of England and Wales.
Last updated: 14 April 2026