1.1. Unless the context requires otherwise, references to the singular include the plural and vice versa, and references to any gender include all genders.

1.2. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

​

2. The Contract

​

2.1. These Terms and Conditions, together with any Proposal, constitute the entire Contract between the Parties and supersede all prior discussions, representations, and agreements.

2.2. These Terms and Conditions apply to the Contract to the exclusion of any other terms you seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

2.3. Previous dealings between the Parties will not vary or replace these Terms and Conditions.

2.4. Any amendment to the Contract is only binding if agreed by both Parties in Writing.

2.5. Information about Walayance's programmes, including session numbers, content, validity periods, and Fees, is set out on Walayance's website. This information is provided for guidance only and does not form part of the Contract. Walayance reserves the right to update programme information on its website at any time, provided that any change that would materially affect the scope or value of your programme will not apply to a Contract that has already been formed.

2.6. Where a Proposal is issued, it is valid for 30 days from the date of issue unless Walayance withdraws it earlier in Writing.

2.7. A Programme Page or Proposal issued by Walayance does not constitute an offer. A Contract is only formed when:

2.7.1. you complete payment through the Hub or another agreed payment method and Walayance confirms your enrolment or access; or

2.7.2. you confirm acceptance of a Proposal in Writing and any advance payment required by Walayance is received.

2.8. Walayance reserves the right to decline to enter into a Contract or to withdraw a Proposal at any time before a Contract is formed, without liability.

2.9. Where you are an organisation purchasing Services for a named individual, you are solely responsible for payment of the Fees. The individual receiving the Services is bound by all participation, behavioural, and confidentiality obligations in these Terms and Conditions, and you are responsible for ensuring that they are aware of and comply with those obligations.

2.10. Where you are an individual and a third party such as your employer makes payment on your behalf, the Contract remains with you. You are personally liable for the Fees if the third party fails to pay. It is your responsibility to make the necessary arrangements with the third party and to inform Walayance of the payment method before the Contract is formed.

2.11. Nothing in this Contract affects your statutory rights as a consumer, where these apply.

​

3. The Services

​

3.1. Walayance will deliver the Services using reasonable skill, care, and attention at all times.

3.2. All 1:1 coaching and supervision sessions are delivered online. Walayance may agree to deliver sessions in person by separate Written agreement, in which case reasonable travel expenses, and room hire costs where applicable, will be agreed with you in advance and charged at cost.

3.3. Walayance may also deliver workshops, masterclasses, group coaching, facilitated sessions, roundtables, and speaking engagements, either online or in person, as agreed in the relevant Proposal.

3.4. You are responsible for ensuring that all sessions, whether online or in person, take place in a private, quiet environment free from interruption. You must ensure that no unauthorised person can observe or overhear the session. You must not attend a session while driving, operating machinery, or engaged in any activity that would prevent your full participation.

3.5. Where Walayance delivers in-person Services at your premises or a venue you arrange, you are responsible for providing a suitable private space and for the health and safety of Walayance while at those premises.

3.6. For workshops and group sessions, the number of participants must be agreed with Walayance in advance. Walayance is not obliged to deliver to a materially larger group than agreed and may charge additional Fees if the agreed number is exceeded.

3.7. Where you are an organisation, you are responsible for ensuring that participants attend, engage appropriately, and behave in a manner consistent with the objectives of the session. Walayance reserves the right to exclude any participant whose conduct is disruptive or inappropriate.

3.8. Walayance reserves the right to make reasonable amendments to the content of the Services where it considers that doing so will deliver an equivalent or improved outcome for you, provided that any such amendment does not materially affect the overall scope or value of the Services.

3.9. Where Services are purchased by an organisation on behalf of an individual, Walayance may recommend a tripartite meeting at the start and/or end of the coaching engagement, involving Walayance, the coachee, and a nominated stakeholder from the organisation. The purpose of such a meeting is to align expectations and, where applicable, to review progress at a high level. Any information shared in a tripartite meeting will be agreed with the coachee in advance. Walayance will not disclose any session content in the course of such a meeting.

​

4. Coaching Programmes

​

4.1. Walayance offers a range of coaching programmes, including the Becoming Programme and the Shift Programme, as well as ad hoc and bespoke coaching arrangements. The scope, content, session numbers, and Fees for each programme are as set out in the programme details on Walayance's website at the time of purchase, or in a Proposal where one is issued.

4.2. Each programme has a defined validity period as set out in the programme details at the time of purchase, or in the Proposal where one is issued. Sessions must be completed within the validity period. Any sessions not used by the end of the validity period will be forfeited without refund.

4.3. Walayance reserves the right to amend programme content from time to time, provided that any amendment does not materially affect the overall scope or value of the programme for clients whose Contracts have already been formed.

4.4. Where a programme includes access to the Hub, that access is granted on payment confirmation and is valid for 12 months from the date of enrolment. Walayance reserves the right to remove or amend Hub content, provided it gives you at least 30 days' notice before withdrawing access to content included in your programme.

4.5. Session scheduling is your responsibility. Sessions are booked through the online scheduling link provided by Walayance. It is your responsibility to select a suitable time and to attend the session at the scheduled time.

4.6. If you arrive more than 15 minutes late to a session, Walayance will treat the session as cancelled by you. The session will be forfeited in accordance with clause 6.

4.7. Between-session support is available by email or WhatsApp (text and voice notes only) during Business Hours. Walayance does not guarantee availability for WhatsApp calls between sessions and is not available for between-session support during its holidays.

4.8. Ad hoc and bespoke coaching arrangements are available to previous clients only, on terms to be agreed in Writing, including the scope of sessions, Fees, payment terms, and validity period.

​

5. Coaching Supervision

​

5.1. Coaching supervision is available to qualified coaches and to coaches who are actively undertaking accredited coaching training. Walayance reserves the right to decline a supervision engagement where it considers that you do not meet this requirement.

5.2. Supervision sessions are delivered online. The standard initial package is five sessions of 60 minutes each. Further sessions may be arranged on a rolling basis in agreed blocks.

5.3. Group supervision sessions are available on a fixed-date, limited-space basis. Places are booked and paid for individually.

5.4. Where you wish to bring a recording of one of your own coaching sessions to supervision for discussion, you are solely responsible for obtaining your client's prior consent to the use of that recording before sharing it with Walayance.

5.5. The provisions of these Terms and Conditions relating to delivery, scheduling, rescheduling, payment, confidentiality, and data protection apply equally to supervision engagements, except where the context requires otherwise.

​

6. Rescheduling of Sessions

​

6.1. If you need to reschedule a session, you must give Walayance at least 48 hours' notice before the scheduled session time. Rescheduling is done through the online scheduling link provided by Walayance.

6.2. If you fail to give 48 hours' notice, or do not attend a session without giving any notice, the session will be treated as used and forfeited without refund or replacement.

6.3. Where you request multiple reschedules or give short notice on more than one occasion, Walayance reserves the right to charge a rescheduling fee of up to 20% of its then-current ad hoc session rate. Where this applies, Walayance will notify you in Writing before applying the charge.

6.4. For any group sessions, if you cancel with less than 48 hours' notice, no refund will be given. If Walayance cancels a group session, an alternative date will be offered.

6.5. Rescheduled sessions must be completed within the validity period applicable to your programme under clause 4.2. Sessions cannot be carried over beyond the end of the validity period.

6.6. Walayance may need to reschedule a session in exceptional circumstances. Where this happens, Walayance will offer you an alternative time and will not be liable for any loss arising from such a change.

​

7. Cancellation of the Contract

​

7.1. Once a Contract is formed, it is not cancellable except as set out in this clause, clause 8 (Your Statutory Right to Cancel), and clause 9 (Satisfaction Guarantees).

7.2. Walayance may terminate the Contract immediately by giving you Written notice if:

7.2.1. you fail to make any payment due under the Contract and do not remedy that failure within the period set out in clause 10.6; or

7.2.2. you behave in a way that makes it impossible or unreasonable for Walayance to continue delivering the Services, including persistent failure to engage with the programme, abusive or threatening conduct towards Walayance, or conduct that is incompatible with the coaching or supervision relationship.

7.3. Either Party may terminate the Contract immediately by giving the other Written notice if the other Party commits a material breach of the Contract that cannot be remedied, or that it fails to remedy within 14 days of being asked to do so in Writing.

7.4. On termination of the Contract for any reason, all outstanding Fees for Services already delivered become immediately payable. Clauses that are intended to continue after termination will do so, including confidentiality, intellectual property, data protection, and liability.

​

8. Your Statutory Right to Cancel

​

8.1. This clause applies where you are an individual purchasing Services for your own personal use. It does not apply where you are an organisation purchasing Services for employees or team members.

8.2. You have the right to cancel the Contract within 14 days of the date on which it is formed, without giving any reason. This is your statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.3. To exercise your right to cancel, you must tell us clearly in Writing at hello@walayance.com before the end of the 14-day cancellation period.

8.4. If you ask Walayance to begin delivering the Services within the 14-day cancellation period and you subsequently cancel, you will be required to pay for the Services actually provided up to the point of cancellation. The amount payable will be calculated at Walayance's then-current ad hoc session rate for each session attended, plus the cost of any other Services or elements delivered. The balance of any Fees paid will be refunded via the original payment method.

 

9. Satisfaction Guarantees

​

9.1. Walayance makes no guarantee of any specific outcome or result from the Services. Results depend on your own engagement, commitment, and effort.

9.2. The following satisfaction guarantees apply only to the programmes specified. No satisfaction guarantee applies to ad hoc sessions, supervision, masterclasses, workshops, or any other Services.

9.3. Becoming Programme: if, within 30 days of the date on which your Contract is formed, you consider that the programme is not right for you, you may request a refund of the Fees paid, less an amount equivalent to one-sixth of the total programme Fee, which reflects the time and support already provided. To be eligible, you must:

9.3.1. have attended a minimum of two sessions within the 30-day period;

9.3.2. have attended each session on time and prepared;

9.3.3. have taken action on commitments made between sessions; and

9.3.4. have made use of the support and resources available to you.

9.4. Shift Programme: if, within 14 days of the date on which your Contract is formed, you consider that the programme is not right for you, you may request a refund of the Fees paid, less an amount equivalent to the first month's instalment of the programme Fee, which reflects the time and support already provided. To be eligible, you must:

9.4.1. have attended a minimum of one session within the 14-day period;

9.4.2. have attended that session on time and prepared; and

9.4.3. have made use of the support and resources available to you.

9.5. Refund requests under clause 9.3 or 9.4 must be submitted in Writing to hello@walayance.com within the relevant guarantee period. Approved refunds will be processed within 14 days via the original payment method.

​

10. Fees and Payment

​

10.1. The Fees are as set out in the relevant programme details at the time of purchase, or in a Proposal where one is issued. Walayance is not registered for VAT and no VAT is chargeable.

10.2. Fees may be paid in full or by instalment plan where offered. Instalment options are set out in the programme details or in the Proposal.

10.3. Payment for programme enrolments is made through the Hub via Walayance's payment processor. For invoice-based arrangements, payment is by bank transfer on the date set out in the invoice.

10.4. Payments may be made in GBP, EUR or USD. Any bank charges arising from overseas payments, including charges applied by your bank or payment provider for currency conversion or international transfers, are your responsibility and must be borne by you in full.

10.5. All Fees must be paid in full without deduction, set-off, or counterclaim.

10.6. Where Walayance delivers in-person Services at your request, reasonable travel and associated expenses will be agreed with you in advance and charged at cost in addition to the Fees.

10.7. If a payment is not received by its due date, Walayance will notify you. You will have 21 days from the original due date to bring the account up to date.

10.8. If payment is not received within the period set out in clause 10.7, Walayance may suspend further sessions until all outstanding amounts are paid. Interest will accrue on overdue amounts at 8% per annum above the Bank of England base rate from the original due date until payment is received in full.

​

11. The Coaching and Supervision Relationship

 

11.1. Coaching and coaching supervision are professional development services. They are not therapy, counselling, psychotherapy, psychoanalysis, or medical treatment, and do not substitute for any of these. Walayance will not tell you what to do.

11.2. Walayance does not diagnose or treat mental disorders or medical conditions. If you are currently under the care of a mental health professional, you should inform that professional of your coaching or supervision engagement with Walayance.

11.3. You are solely responsible for your own decisions, choices, actions, and results arising from the coaching or supervision relationship. Walayance is not responsible for any action you take or do not take as a result of the Services.

11.4. Coaching may involve discussion of different areas of your life, including work, finances, health, and relationships. Deciding how to address any issue and whether to act on any insight arising from coaching is entirely your responsibility.

11.5. In order for the coaching or supervision relationship to be as effective as possible, you agree to be honest and open, to be receptive to feedback, and to commit the time and energy necessary to participate fully.

​

12. Confidentiality

​

12.1. Walayance recognises that everything you share during sessions is confidential, whether it is personal or professional information. Walayance will not, at any time, directly or indirectly use or disclose any information you share during the course of the Services, except as set out in clause 12.2.

12.2. You acknowledge that the coaching and supervision relationship does not constitute a legally privileged relationship and that communications are not subject to legal professional privilege.

12.3. Walayance may disclose information about you without your consent only in the following circumstances:

12.3.1. where required to do so by law, by a court order, or by a regulatory or statutory authority;

12.3.2. where Walayance reasonably believes there is an imminent risk of harm to you or to another person;

12.3.3. where the disclosure involves illegal activity;

12.3.4. for the purposes of Walayance's own professional supervision, in which case information will be shared anonymously; or

12.3.5. for credential verification by the ICF or another professional body to which Walayance is accredited, in which case only your name, contact details, and the start and end dates and hours of your engagement will be shared. No session content will be disclosed.

12.4. Walayance takes written notes during sessions for its own professional use. These are stored securely and are not shared with any third party.

12.5. Where a third party such as an employer or organisation funds or arranges your coaching engagement, Walayance will not disclose the content of any session to that third party without your express consent. The existence of the coaching relationship and general progress may be confirmed to the sponsoring organisation where you have agreed to this in advance, but no personal or session content will be shared.

12.6. Where you are receiving supervision, you agree to treat all information discussed in supervision as confidential, including any information relating to your own clients. You must not disclose any such information to third parties.

12.7. These confidentiality obligations continue after the end of the Contract.

​

13. Session Recording and AI Tools

​

13.1. Walayance may use a third-party AI note-taking tool to record and process session notes. This is entirely optional and requires your consent. You will be asked to confirm your preference verbally at the start of your first session. You may opt in or out at any time by letting Walayance know verbally, including during a session if you wish the recording to be stopped immediately. You may also reinstate your consent at any time verbally.

13.2. If you consent to session recording and AI note-taking:

13.2.1. sessions will be recorded and processed by the AI note-taking tool; notes generated will be shared with you only;

13.2.2. recordings and AI-generated transcripts will be retained for 3 years from the end of your programme or engagement, after which recordings will be deleted and transcripts will be anonymised or deleted;

13.2.3. AI-generated summaries and session notes are retained for 7 years from the end of your programme or engagement for professional indemnity purposes; and

13.2.4. You may request a copy of, or deletion of, your session recordings and transcripts at any time, subject to any retention obligations Walayance is required to meet for professional indemnity purposes.

13.3. The retention periods in clauses 13.2.2 and 13.2.3 apply to session recordings, transcripts, and AI-generated notes and summaries only. Walayance's retention of other session records is set out in its Privacy Policy.

13.4. You must not independently record any session without Walayance's prior Written consent.

13.5. Walayance may process anonymised information relating to sessions using AI tools for the purposes of content development, research, and professional communications. No personally identifiable information is used for this purpose.

​

14. Intellectual Property

​

14.1. All intellectual property rights in the Materials, the Hub content, and all content created or delivered by Walayance in connection with the Services are and remain the property of Walayance.

14.2. On payment of the applicable Fees, you are granted a personal, non-exclusive, non-transferable licence to use the Materials for your own personal development or professional use only. This licence does not permit you to:

14.2.1. copy, reproduce, share, distribute, or publish any Material without Walayance's prior Written consent;

14.2.2. use any Material for commercial purposes; or

14.2.3. allow any third party to access or use any Material.

14.3. These restrictions apply to all Materials, whether provided as part of a paid programme or as part of a free masterclass or event. The absence of a charge does not affect Walayance's intellectual property rights.

14.4. Where you provide a testimonial or review to Walayance, you agree that Walayance may use it for promotional purposes, including on its website and in marketing materials, unless you notify Walayance in Writing that you do not consent to this use.

 

15. Data Protection

​

15.1. 'Data Protection Legislation' refers to the UK General Data Protection Regulation, the Data Protection Act 2018, and any secondary legislation in England and Wales relating to the processing of personal data and the privacy of electronic communications, as amended, replaced, or updated from time to time.

15.2. All personal information that Walayance may collect will be collected, used, and held under the provisions of Data Protection Legislation as defined above.

15.3. Walayance's Privacy Policy explains how it collects, uses, and stores personal information. A copy is available at www.walayance.com.

 

16. Limitation of Liability

​

16.1. Coaching and coaching supervision are not therapy, counselling, or any form of medical or specialist professional advice, and results are not guaranteed. You are responsible for any decisions and actions you take as a result of the Services.

16.2. Nothing in this Contract excludes or limits either Party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

16.3. Subject to clause 16.2, Walayance's total liability to you under or in connection with the Contract, whether in contract, tort (including negligence), or otherwise, will not exceed the total Fees paid by you to Walayance under the Contract.

16.4. Subject to clause 16.2, Walayance will not be liable for any loss of profits, loss of business, loss of contracts, loss of goodwill, loss of revenue, loss of anticipated savings, or any indirect, special, or consequential loss, even if foreseeable.

16.5. This clause survives termination of the Contract.

​

17. Events Outside Our Control

​

17.1. Walayance will not be liable for any failure or delay in performing its obligations where that failure or delay results from circumstances beyond its reasonable control, including illness, power failure, internet or platform failure, industrial action, civil unrest, natural disaster, pandemic, epidemic, or any act of government or public authority.

17.2. If such circumstances continue for more than 30 days, either Party may end the Contract by giving Written notice. Walayance will refund any Fees paid for Services not yet delivered.

​

18. Communication and Complaints

​

18.1. Walayance is committed to providing a professional, supportive, and respectful experience. If at any point you are unhappy or have a concern, please let Walayance know as soon as possible so that it can be addressed.

18.2. Most concerns can be resolved quickly through direct communication. Please contact Walayance by email at hello@walayance.com during Business Hours. Walayance will aim to respond to all Written correspondence within 48 hours on Business Days.

18.3. Walayance is a member of the International Coaching Federation (ICF) and adheres to its Code of Ethics. If Walayance is unable to resolve your concern, you may raise a complaint with the ICF at https://coachingfederation.org/ethics/contact-ethics. You may also wish to seek independent advice or refer the matter to a relevant dispute resolution service.

​

19. Other Important Terms

 

19.1. The Contract is the whole agreement between the Parties about the Services. It replaces anything discussed or agreed before, whether in Writing or otherwise.

19.2. The Contract is personal to you and may not be assigned or transferred to any other person without Walayance's prior Written consent.

19.3. If any provision of this Contract is found to be invalid or unenforceable by a court of competent jurisdiction, it will be severed to the minimum extent necessary to make the remaining provisions valid and enforceable. The rest of the Contract will continue in full force and effect.

19.4. If either Party does not enforce a right under this Contract on a particular occasion, that does not mean they are giving up that right or cannot enforce it in the future.

19.5. Nothing in this Contract is intended to create a partnership, joint venture, or employment relationship between the Parties.

19.6. A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

​

20. Governing Law and Jurisdiction

​

20.1. This Contract is governed by the laws of England and Wales. Both Parties agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with this Contract.

 

 

This document was last updated: July 2026